Accidental purchase of premium photo

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi, Desperately need jelp with this please.  I just accidentally downloaded file #: 286756448.  I mistakenly thought it was part of my Adobe Stock Annual plan, but just realised I have been charged £239.99 for this. This is totally accidental and totally unaffordable for me as I am already in dire financial hardships at the moment.  Can you please help? Anybody at all? 

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Most Valuable Participant ,
Mar 23, 2021 Mar 23, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hello Randolph5FE2,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi,
There is no option for customer care following the link you sent. Or if there is I am not seeing this; I am panicking at the moment. Is there a direct number I could call? Thanks

Rgds

Randolph

Sent from my mobile device

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Did you click Chat icon, it will ask you to select support Account or Product support. Click on Get started for chat option. You will also see contact options for Customer care contact:800-833-6687.

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