Accidental Purchase

Jul 25, 2018

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I accidentally clicked the wrong button and purchased an image instead of saving a preview to my CC Library. Is there anyway to return the image since I'm not using it?

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Accidental Purchase

Jul 25, 2018

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I accidentally clicked the wrong button and purchased an image instead of saving a preview to my CC Library. Is there anyway to return the image since I'm not using it?

Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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142

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Jul 25, 2018 0
Adobe Employee ,
Aug 07, 2018

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Hi Michaella,

Sorry for the delay in response.

Please share the file ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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Aug 07, 2018 1
Aug 09, 2018

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Hi!

The file ID is 103821089

Thank you,
Michaella

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Aug 09, 2018 0
Adobe Employee ,
Aug 09, 2018

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Michaella,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Aug 09, 2018 1
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