Accidental Purchase!

New Here ,
Jan 15, 2018 Jan 15, 2018

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I have the Adobe Stock plan with 10 images a month. I went to download an image for my company's catalog and realized I was charged $260 for this one image, to my employers credit card! I didn't know there was such a thing as Premium images so i thought the pricing is what it would cost if you didn't have the plan and wanted to buy the one image. Please, tell me how I can return this and I will select a different standard image to download! This is a lot of money for one image that I do not have approval for.

Please Help.

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Adobe Employee ,
Jan 16, 2018 Jan 16, 2018

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Hi Sara,

I understand your concern but I would request you to Contact Customer Care for the refund requests.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're unable to reach the support.

Regards,

Sheena

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