Accidental Purchase!

[#1]

I have the Adobe Stock plan with 10 images a month. I went to download an image for my company's catalog and realized I was charged $260 for this one image, to my employers credit card! I didn't know there was such a thing as Premium images so i thought the pricing is what it would cost if you didn't have the plan and wanted to buy the one image. Please, tell me how I can return this and I will select a different standard image to download! This is a lot of money for one image that I do not have approval for.

Please Help.

[#2]

I have the Adobe Stock plan with 10 images a month. I went to download an image for my company's catalog and realized I was charged $260 for this one image, to my employers credit card! I didn't know there was such a thing as Premium images so i thought the pricing is what it would cost if you didn't have the plan and wanted to buy the one image. Please, tell me how I can return this and I will select a different standard image to download! This is a lot of money for one image that I do not have approval for.

Please Help.

[#3]

Hi Sara,

I understand your concern but I would request you to Contact Customer Care for the refund requests.

You may refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you're unable to reach the support.

Regards,

Sheena