Accidental Sign-Up for Annual Plan

New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi guys, 

I accidentally signed up for an annual plan but haven't used my license yet - would I be able to cancel it? I tried to do it through the traditional means and it was going to charge me for the entire year.

Thanks in advance!

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Account management

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Most Valuable Participant ,
Feb 11, 2021 Feb 11, 2021

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For most plans there is a generous 50% discount if you cancel your plan early. (Using or installing makes no difference). Contact Adobe Customer Service and see if you can persuade them to better that. Tip: they may offer you some free months to entice you to stay anyway. If you accept this YOUR YEAR COMMITMENT WILL START AGAIN at the end of the free months. 

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Please contact customer care, https://helpx.adobe.com/uk/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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