Accidental video purchase

[thundercircus]

I was familiarizing myself with your service and accidentally licensed  a video  #139285667

I see from other forum posts with the same problem that you don't issue refunds only credits.

After this mishap, I don't see myself using Stock in the future, so a credit is of little good to me.

I have not downloaded the video and paying $200 + for something I purchased in error is going to not only ruin my day but it puts my initial experience using CC in a bad light.

I will be away from the internet today and would appreciate speaking to a real human about this issue.

Thank you

[Beverley Gray · Accepted solution]

Hi there

Please contact our support team for assistance - Contact Support

Thanks

Bev

[thundercircus]

Support leads me right back here. I need a number to call. 😞

[Beverley Gray]

Let me look into this for you.

Regards

Bev