Accidental video purchase

New Here ,
May 09, 2017

Copy link to clipboard

Copied

I was familiarizing myself with your service and accidentally licensed  a video  #139285667

I see from other forum posts with the same problem that you don't issue refunds only credits.

After this mishap, I don't see myself using Stock in the future, so a credit is of little good to me.

I have not downloaded the video and paying $200 + for something I purchased in error is going to not only ruin my day but it puts my initial experience using CC in a bad light.

I will be away from the internet today and would appreciate speaking to a real human about this issue.

Thank you

Hi there

Please contact our support team for assistance - Contact Support

Thanks

Bev

Views

119

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Accidental video purchase

New Here ,
May 09, 2017

Copy link to clipboard

Copied

I was familiarizing myself with your service and accidentally licensed  a video  #139285667

I see from other forum posts with the same problem that you don't issue refunds only credits.

After this mishap, I don't see myself using Stock in the future, so a credit is of little good to me.

I have not downloaded the video and paying $200 + for something I purchased in error is going to not only ruin my day but it puts my initial experience using CC in a bad light.

I will be away from the internet today and would appreciate speaking to a real human about this issue.

Thank you

Hi there

Please contact our support team for assistance - Contact Support

Thanks

Bev

Views

120

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 09, 2017 0
Adobe Employee ,
May 10, 2017

Copy link to clipboard

Copied

Hi there

Please contact our support team for assistance - Contact Support

Thanks

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 10, 2017 1
New Here ,
Jun 02, 2017

Copy link to clipboard

Copied

Support leads me right back here. I need a number to call. 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 02, 2017 0
Adobe Employee ,
Jun 08, 2017

Copy link to clipboard

Copied

Let me look into this for you.

Regards

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 08, 2017 0
Resources
Buy Adobe Stock
Getting Started