Accidentally bought a video

Mar 14, 2019

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Hello,

I was looking for good photos when i clicked on a video out of curiosity, i wanted to check the price thinking that there would be a confirmation before the purchase...There was not ! It licensed instantly the video which costs 91,97$ for something i did not want and did not need !! The second after the money was gone from my bank account...just for one clumsy click...

How can i get a refund on this please ? The price is too high for me to just let it go

Your help would be appreciated. Thank you.

Video file : 246413746

Hi there,

I apologize for the experience that you had with the Adobe Stock website.

Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

Let me know if you're unable to reach them.

Regards,

Sheena

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Accidentally bought a video

Mar 14, 2019

Copy link to clipboard

Copied

Hello,

I was looking for good photos when i clicked on a video out of curiosity, i wanted to check the price thinking that there would be a confirmation before the purchase...There was not ! It licensed instantly the video which costs 91,97$ for something i did not want and did not need !! The second after the money was gone from my bank account...just for one clumsy click...

How can i get a refund on this please ? The price is too high for me to just let it go

Your help would be appreciated. Thank you.

Video file : 246413746

Hi there,

I apologize for the experience that you had with the Adobe Stock website.

Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

Let me know if you're unable to reach them.

Regards,

Sheena

Views

58

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 14, 2019 0
Adobe Employee ,
Mar 15, 2019

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Hi there,

I apologize for the experience that you had with the Adobe Stock website.

Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

Let me know if you're unable to reach them.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Mar 15, 2019 1
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