Accidentally bought a video

New Here ,
Mar 14, 2019 Mar 14, 2019

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Hello,

I was looking for good photos when i clicked on a video out of curiosity, i wanted to check the price thinking that there would be a confirmation before the purchase...There was not ! It licensed instantly the video which costs 91,97$ for something i did not want and did not need !! The second after the money was gone from my bank account...just for one clumsy click...

How can i get a refund on this please ? The price is too high for me to just let it go

Your help would be appreciated. Thank you.

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there,I apologize for the experience that you had with the Adobe Stock website.Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.Let me know if you're unable to reach them.Regards,Sheena

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Adobe Employee ,
Mar 15, 2019 Mar 15, 2019

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Hi there,

I apologize for the experience that you had with the Adobe Stock website.

Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

Let me know if you're unable to reach them.

Regards,

Sheena

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