Accidentally bought adobe stock! Thought it was to read pdf's :(

New Here ,
Mar 17, 2018 Mar 17, 2018

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hi,

Im hoping you can help, I've managed to get myself in a real mess, I bought adobe stock because I was told i needed it for my visa application and viewing pdf's (I now know that's stupid!).

i have never used any licences but I have gone over my month trial period and now have to pay £200 for a service I have never used or needed.

I know I should have been paying more attention but I'm not great at this stuff. Can anyone help please?

Neve

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Adobe Employee , Mar 18, 2018 Mar 18, 2018
Hi Neve,I understand your concern while going through your account details, I noticed that you have not used any of the assets since you signed up for Adobe Stock in January 2018.I would request you to contact our support team Support FAQ: How can I contact Adobe for support? so that they can check if an exception can be made in this scenario.If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Mar 18, 2018 Mar 18, 2018

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Hi Neve,

I understand your concern while going through your account details, I noticed that you have not used any of the assets since you signed up for Adobe Stock in January 2018.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? so that they can check if an exception can be made in this scenario.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Also, if you still face any difficulties, feel free to update this thread so that we can further assist you.

Regards

Twarita

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