Accidentally clicked download asset

New Here ,
Oct 05, 2018 Oct 05, 2018

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Hello,

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

Thanks,

Amy

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correct answers 1 Correct Answer

Adobe Employee , Oct 15, 2018 Oct 15, 2018
Hi Petar,I've added 1 license to your account so that you can use it against a different image.Hope that helps!Regards,Sheena

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Hi Petar,

Sorry to hear that.

Unfortunately, there is no way to undo the asset which you have accidentally licensed, however, please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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New Here ,
Oct 15, 2018 Oct 15, 2018

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The picture ID is #26043097

Regards,

Petar

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi Petar,

I've added 1 license to your account so that you can use it against a different image.

Hope that helps!

Regards,

Sheena

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New Here ,
Oct 15, 2018 Oct 15, 2018

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Thank you

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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You are welcome!

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