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Accidentally double-licensed an image

New Here ,
Aug 17, 2017 Aug 17, 2017

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Hi folks,

I accidentally licensed an image, then realized I'd already licensed it & saved it in a different library.

The image is of an organ, just licensed today (8/17).  Can I get this undone?

Thanks,

Bob Balsman

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correct answers 1 Correct answer

Adobe Employee , Aug 18, 2017 Aug 18, 2017

Robert,

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Adobe Employee ,
Aug 17, 2017 Aug 17, 2017

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Hi Robert,

Could you please help me with the image number that you have accidentally licensed so that I can further help you with the issue?

Regards,

Twarita

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New Here ,
Aug 17, 2017 Aug 17, 2017

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Hi Twarita,

The image # is 79701782 -  "Interior view of Bach Church in Arnstadt, Thuringia, Germany"

Thanks,

~Bob B.

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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Robert,

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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New Here ,
Aug 18, 2017 Aug 18, 2017

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Thank you - that helps! 

~Bob B.

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Adobe Employee ,
Aug 18, 2017 Aug 18, 2017

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You are welcome!

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