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Accidentally downloaded and image

New Here ,
Mar 12, 2018 Mar 12, 2018

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I was browsing images and accidentally downloaded an image by scrolling over it. How can I unlicensed the image?

Image File # 137028453

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correct answers 1 Correct answer

Adobe Employee , Mar 12, 2018 Mar 12, 2018

Hi Catherine,

I see you have Adobe account under the same ID as with forums.

Unfortunately, there is no way to unlicense an image but I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Catherine,

I see you have Adobe account under the same ID as with forums.

Unfortunately, there is no way to unlicense an image but I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Mar 12, 2018 Mar 12, 2018

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Thank you for your help!

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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You are welcome!

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New Here ,
Jul 12, 2023 Jul 12, 2023

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The said the could not do anything for me when I had the same problem. Uncool.

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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No it isn't, looking into this for you.

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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@Corette5D2C I've granted you a replacement license. I'll inform customer care leadership of the difficulty you had resolving this.

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New Here ,
Jul 12, 2023 Jul 12, 2023

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Okay, this is great, thank you so much. I really appreciate it.

 

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