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Hi there,
I've seen in several forums that people who've accidentally licensed images from Adobe Stock have been given credit back. Is there any other option, to cancel those licensed images, or could I have credit back for those 6 images? They will not be used for any projects, so my credits are wasted if I can't get that credit back.
Thanks,
Steve
Hello SeattleSteve88 ,
For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.
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Hello SeattleSteve88,
Can you share asset ID's you are requesting credits for.
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It is an enterprise account with Microsoft, so don't know if it matters how much credit is left (still able to license images), but I don't want to be charging them for assets that aren't used.
If it isn't charging extra, than disregard this request. I have licensed some images today that are deifnitely being used. Also thank you for getting back to me!
Unused assets:
351855390
280844590
361865696
127575400
162395778
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Hello SeattleSteve88 ,
For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.