Accidentally licensed 6 images, credit back?

[SeattleSteve88]

Hi there,

I've seen in several forums that people who've accidentally licensed images from Adobe Stock have been given credit back. Is there any other option, to cancel those licensed images, or could I have credit back for those 6 images? They will not be used for any projects, so my credits are wasted if I can't get that credit back. 

Thanks,
Steve 

[Vani_100]

Hello SeattleSteve88,

Can you share asset ID's you are requesting credits for. 

[SeattleSteve88]

It is an enterprise account with Microsoft, so don't know if it matters how much credit is left (still able to license images), but I don't want to be charging them for assets that aren't used.

If it isn't charging extra, than disregard this request. I have licensed some images today that are deifnitely being used. Also thank you for getting back to me!

Unused assets:
351855390
280844590
361865696
127575400

162395778

[Vani_100 · Accepted solution]

Hello SeattleSteve88 ,

For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.