Accidentally licensed 6 images, credit back?

New Here ,
Nov 30, 2020 Nov 30, 2020

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Hi there,

 

I've seen in several forums that people who've accidentally licensed images from Adobe Stock have been given credit back. Is there any other option, to cancel those licensed images, or could I have credit back for those 6 images? They will not be used for any projects, so my credits are wasted if I can't get that credit back. 

Thanks,
Steve 

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Download, Licensing

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correct answers 1 Correct Answer

Adobe Employee , Dec 04, 2020 Dec 04, 2020
Hello SeattleSteve88 , For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hello SeattleSteve88,

Can you share asset ID's you are requesting credits for. 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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It is an enterprise account with Microsoft, so don't know if it matters how much credit is left (still able to license images), but I don't want to be charging them for assets that aren't used.

If it isn't charging extra, than disregard this request. I have licensed some images today that are deifnitely being used. Also thank you for getting back to me!


Unused assets:
351855390
280844590
361865696
127575400

162395778

 

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hello SeattleSteve88 ,

For Enterprise account request please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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