Accidentally licensed an image

New Here ,
Dec 13, 2018

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I clicked on license instead of preview and ended up with an image that I don't want. Is there a way to undo this and get my credit back? I will never use the image.

Thanks to whomever knows the answer...

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Accidentally licensed an image

New Here ,
Dec 13, 2018

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I clicked on license instead of preview and ended up with an image that I don't want. Is there a way to undo this and get my credit back? I will never use the image.

Thanks to whomever knows the answer...

Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Dec 13, 2018 0
Adobe Employee ,
Dec 13, 2018

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Hi Barbara,

Sorry to hear that.

Could you please let us know the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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Dec 13, 2018 0
New Here ,
Dec 13, 2018

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Hello Twarita,

The filename is AdobeStock_107239446.

Barbara

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Dec 13, 2018 0
Adobe Employee ,
Dec 14, 2018

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Hi Barbara,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Dec 14, 2018 0
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