Accidentally Licensed an Unwanted Image and Would Like a Credit

New Here ,
Apr 30, 2021 Apr 30, 2021

Copy link to clipboard

Copied

Hello,

I too just had the unfortunate experience of accidentally licensing and image that I had no intention of licensing, only to find out that this quick action can't be undone. I would very much appreciate a credit for this unwanted image especially since I am now paying for the service. The details of the unwanted licensing are as follows: 

4/30/21, 1:35 PM

© cgterminal #209212747 Standard Image Standard
 
Thank you in advance.
TOPICS
Licensing

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

Hi @Uzari Eleven,

 

Sorry, yes, you can't revert a licensed item to unlicensed. You should contact Adobe customer care on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

LATEST

Hello Uzari Eleven, 

I have verified that you have licensed asset #209212747 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines