Accidentally licensed image instead of just previewing it!

New Here ,
Jan 25, 2020 Jan 25, 2020

Copy link to clipboard

Copied

This one-click licensing is crazy! I mistakenly clicked on the blue "License" button on a thumbnail for image I did NOT want to license. I was attempting to simply right-click for the contextual menu to just open the image in a new tab to search for something similar to it. I do NOT need this image and now I've lost one of my 10 free stock downloads! Help!? This is file# 158570067.

 

I have also tried contacting chat about this several times. The first time I asked to chat with an agent at 8:54PM EST. At 11:30PM I finally gave up. I'm trying again now, but twenty minutes later, still nothing!

TOPICS
Licensing

Views

388

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

Hi there, 

I have confirmed that this image has been licensed under your account. I have added an extra image license to your account which you can use instead. 

 

Thanks 

Kanika 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 02, 2020 Feb 02, 2020

Copy link to clipboard

Copied

Thanks so much, Kanika. I will say that there seems to be a disconnect between with what you and the main Adobe Support team can do. It appears that others who have experienced this same issue have contacted Support and, like me, have been told that they "can't do anything." It was only after begging and pleading and showing them the Community Forums posts that my issue was escalated to a supervisor. This seems sort of unnecessary — couldn't everyone just be on the same page?

 

Thanks again for your help — it's much appreciated.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines