accidentally licensed image twice - need a refund

New Here ,
Aug 09, 2017

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I downloaded and bought 4 images, nut accidentally licensed one of them twice, image number 3868337.

I'm not entirely sure what has happened but another image I downloaded (120243109) was downloaded with name of image 3868337, so that is where the confusion happened i think.

How do I get a refund on one of the licenses for 3868337?

Hi Nic,

I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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accidentally licensed image twice - need a refund

New Here ,
Aug 09, 2017

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I downloaded and bought 4 images, nut accidentally licensed one of them twice, image number 3868337.

I'm not entirely sure what has happened but another image I downloaded (120243109) was downloaded with name of image 3868337, so that is where the confusion happened i think.

How do I get a refund on one of the licenses for 3868337?

Hi Nic,

I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 09, 2017 0
Adobe Employee ,
Aug 09, 2017

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Hi Nic,

I apologize for the trouble and thanks for reporting this confusion, I am getting this checked.

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 09, 2017 0
New Here ,
Aug 09, 2017

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Thank you

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Aug 09, 2017 0
Adobe Employee ,
Aug 09, 2017

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Hi Nic,

I got the image checked, however, the image appears to be fine. I think you got confused with both the images.

Thanks,

Twarita

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Aug 09, 2017 0
New Here ,
Aug 09, 2017

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I'm not sure what happened but I got two different images downloaded with the same image number which did confuse me, but with these things there's some many variables between servers and users systems that could go not quite right but I'm not ruling out an error on my part.

but anyway, thank you for the refund/credit.

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Aug 09, 2017 0
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