Accidentally licensed image -- two times

Oct 21, 2020

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Over the past 3 hours I've been selecting photos on Adobe Stock that I will use all of my licenses on (15 in total -- now 13). I accidentally licensed two photos during the scouting phase. If there's a way to get back the two licenses that'd be pretty amazing. I certainly won't be using the two images I accidentally licensed. If it's not possible, I understand.

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Accidentally licensed image -- two times

Oct 21, 2020

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Over the past 3 hours I've been selecting photos on Adobe Stock that I will use all of my licenses on (15 in total -- now 13). I accidentally licensed two photos during the scouting phase. If there's a way to get back the two licenses that'd be pretty amazing. I certainly won't be using the two images I accidentally licensed. If it's not possible, I understand.

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Download, Licensing

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35

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Oct 21, 2020 0
Adobe Employee ,
Oct 22, 2020

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Hello Casey5F9F,

Can you share the File ID's of the assets accidently licensed at your end. 

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Oct 22, 2020 0
Oct 22, 2020

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Also looking for an answer to this: I accidentally licensed an image I don't want (ID 375675374)— is there a way to undo this?

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Oct 22, 2020 0
Vani_100 LATEST
Adobe Employee ,
Oct 23, 2020

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Hello Beth5FEA ,

I have verified that you have licensed asset ID 375675374 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

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Oct 23, 2020 0
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