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Accidentally licensed the wrong image

New Here ,
Dec 02, 2019 Dec 02, 2019

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Hello 

 

Sorry if this is the wrong forum to post this, I tried to find a more accurate place but I saw that other users had also posted a similar issue in these forums, so I am posting here as well. 

 

I was trying to license this image from Stock - https://stock.adobe.com/fr/images/young-woman-showing-smooth-silky-skin-after-epilation-at-home/2043... 

and somehow I have some other image in my license history. I do not recall licensing or requesting the image that I received, but I have received this in the download and in my license history instead of the one in the link. 

 

Is it possible to remove the unwanted license and provide license rights to the one I was intending to license? I am not sure how this has happened but as I am a freelance designer, even a single image credit affects my billings and I was hoping there is some solution. 

 

Please let me know if it is possible that I could resolve the same.

Kind regards

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Licensing, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Dec 03, 2019 Dec 03, 2019
Hi S., You can check your license history to see if that was the file you licensed, though I suspect not. https://stock.adobe.com/fr/Member/LicenseHistory If you can confirm which asset you mistakenly licensed by providing the asset ID we can assist you further. EBQ

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi S.,

You can check your license history to see if that was the file you licensed, though I suspect not. https://stock.adobe.com/fr/Member/LicenseHistory

 

If you can confirm which asset you mistakenly licensed by providing the asset ID we can assist you further.

 

EBQ

EBQ

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Hello

 
Thank you for your response.
I checked my license history and I have received a license for this image #294191707 (https://stock.adobe.com/fr/images/beautiful-librarian-goes-along-the-rows-of-books-in-libraries/2941...) by mistake. 
 
Please let me know if there's any other information you need from me
Kind regards

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Hi S.,

I confirmed you licensed the asset and granted you a replacement license for that asset.

EBQ

EBQ

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New Here ,
Dec 06, 2019 Dec 06, 2019

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Oh that's perfect! Thank you so much!
Really appreciate it 🙂 x

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