Accidentally purchased a photo

New Here ,
Sep 13, 2017

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Hi, I accidentally purchased a photo twice. How can I remove the second photo?

It's really much too easy to buy something in your system. It's just one erroneous click and you buy the thing you don't want. The system should ask before buying if I really want to buy it.

Since you have accidentally licensed the same image twice, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Accidentally purchased a photo

New Here ,
Sep 13, 2017

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Hi, I accidentally purchased a photo twice. How can I remove the second photo?

It's really much too easy to buy something in your system. It's just one erroneous click and you buy the thing you don't want. The system should ask before buying if I really want to buy it.

Since you have accidentally licensed the same image twice, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Sep 13, 2017 0
Adobe Employee ,
Sep 13, 2017

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Hi Kornel,

Can you please share the image ID that you have accidentally purchased twice so that I can help you further with the issue?

Regards,

Twarita

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Sep 13, 2017 1
New Here ,
Sep 13, 2017

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Sep 13, 2017 0
Adobe Employee ,
Sep 13, 2017

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Since you have accidentally licensed the same image twice, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Sep 13, 2017 1
core45 LATEST
New Here ,
Sep 13, 2017

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Well,

it does in this case. But it's really quite unprofessional that there's no warning before buying. I can see a lot of problems like this on this forum.

I expected something better from a company like Adobe...

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Sep 13, 2017 0
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