Accidentally purchased license

[leas10467757]

Accidentally purchased license for FILE #:  86671158, how can it be reversed?

[Sheena Kaul · Accepted solution]

Hi Lea,

I apologize for the troubles caused to you.

Unfortunately there is noway to unlicense an image that has been licensed once from the account.

Therefore I have added 1 license to your account so that you can use it against a different image.

Please see Stock FAQ: How to license an image with Adobe Stock? to understand the licensing process better.

Regards,

Sheena

[Ian24627260xf7p]

Me too, I was trying to listen to a song then I accidentally purchased a song. Please help me unlicensed it.
Product link:
https://stock.adobe.com/my/search/audio?k=399520013

[Abambo]

Unlicence is not possible, but @Vani_100 could check on this and eventually grant a replacement licence.

Have a happy New Year.

[Vani_100]

Hello Ian24627260xf7p,

399520013 is a Free asset. Refund cannot be generated for this free asset. 

Hope this helps !!!

[Vani_100]

Hello leas10467757,

I have verified that you have licensed asset and have granted you replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!