Accidentally purchased/licensed image!

Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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While browsing through the stock, I accidentally purchased an image that I didn't intend to buy. Is there any possible way to remove it from my license library and receive a refund (it's FILE #: 189799585)? I tried chatting with support about this, but got disconnected and was not able to start a new chat.

Thanks in advance for your help!

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correct answers 1 Correct Answer

Adobe Employee , Feb 27, 2018 Feb 27, 2018
Hi Bria,I see you have an Adobe account under the same ID as with forums.Since you have accidentally licensed 1 Stock file, I have added 1 license to your account so that you can use it against a different image.Also, I see your Stock subscription has already been cancelled, I would request you to download all the remaining assets before they expire.Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Feb 27, 2018 Feb 27, 2018

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Hi Bria,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 license to your account so that you can use it against a different image.

Also, I see your Stock subscription has already been cancelled, I would request you to download all the remaining assets before they expire.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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