Accidentally purchasing instead of adding to libraries.

New Here ,
Mar 07, 2018 Mar 07, 2018

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When I hover over an image and want to add it to my library, it keeps licencing them.  Can you please refund me for these two images that were accidentally purchased?

FILE #: 101815353

FILE #: 171138532

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Adobe Employee , Mar 07, 2018 Mar 07, 2018
Hi Beth,I apologize for the troubles that you've faced with the Stock website.Since you have accidentally licensed Stock files, I have added 2 licenses to your account so that you can use them against these images.Please see Stock FAQ: How to license an image with Adobe Stock? to know more about the licensing workflow.Hope that helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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Hi Beth,

I apologize for the troubles that you've faced with the Stock website.

Since you have accidentally licensed Stock files, I have added 2 licenses to your account so that you can use them against these images.

Please see Stock FAQ: How to license an image with Adobe Stock? to know more about the licensing workflow.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Mar 07, 2018 Mar 07, 2018

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Thank you!

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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You are welcome!

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