Accidentaly Licensed The Wrong Photo

New Here ,
Jan 25, 2018

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Licensed File #: 112575284 when I was actually trying to get a photo from that series, not that specific one. Is there an option to undo such an action so as not to spend one of my monthly photo on something I never intend to use?

Caleb,

Since you have accidentally licensed the file ID (112575397), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Accidentaly Licensed The Wrong Photo

New Here ,
Jan 25, 2018

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Licensed File #: 112575284 when I was actually trying to get a photo from that series, not that specific one. Is there an option to undo such an action so as not to spend one of my monthly photo on something I never intend to use?

Caleb,

Since you have accidentally licensed the file ID (112575397), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 25, 2018 0
Adobe Employee ,
Jan 26, 2018

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Hi Caleb,

I see you have an account under the same Adobe ID as with forums. I have looked into your download history and was unable find the file (112575284) which you have mentioned in your post. But, I was able to find a similar image which is (112575397).


Please share the correct file ID which you have accidentally licensed so that I can further assist you?

Regards

Twarita

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Jan 26, 2018 1
New Here ,
Jan 26, 2018

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Sorry about that, looks like #112575397 is the mistakenly purchased one yes

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Jan 26, 2018 0
Adobe Employee ,
Jan 26, 2018

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Caleb,

Since you have accidentally licensed the file ID (112575397), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 26, 2018 1
New Here ,
Jan 26, 2018

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Thank you very much!

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Jan 26, 2018 0
Adobe Employee ,
Jan 26, 2018

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You are welcome!

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Jan 26, 2018 0
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