Account Cancellation Without Fee

New Here ,
Jun 04, 2017

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I want to cancel my account from Adobe and waive the cancellation fee.  It was very unclear I would be bound as part of a subscription service contract.  I have already paid for the months i have used it.  You can also tell from my usage I have not been using the account as well for the last few months.  Please cancel my membership and waive the cancellation fee.  It's very disingenuous they way adobe does things with underhandedly getting people to signup for a contract when people thought they were signing up for a month to month plan.

Hi Yingg17167390,

I see you have an Adobe account under the same ID as with forums. The subscription has already been canceled.

Let us know if you need help with anything else, feel free to update the thread. 

Regards

Kanika

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Account Cancellation Without Fee

New Here ,
Jun 04, 2017

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I want to cancel my account from Adobe and waive the cancellation fee.  It was very unclear I would be bound as part of a subscription service contract.  I have already paid for the months i have used it.  You can also tell from my usage I have not been using the account as well for the last few months.  Please cancel my membership and waive the cancellation fee.  It's very disingenuous they way adobe does things with underhandedly getting people to signup for a contract when people thought they were signing up for a month to month plan.

Hi Yingg17167390,

I see you have an Adobe account under the same ID as with forums. The subscription has already been canceled.

Let us know if you need help with anything else, feel free to update the thread. 

Regards

Kanika

TOPICS
Account management

Views

2.8K

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Jun 04, 2017 0
Adobe Employee ,
Jun 05, 2017

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Hi Yingg17167390,

I see you have an Adobe account under the same ID as with forums. The subscription has already been canceled.

Let us know if you need help with anything else, feel free to update the thread. 

Regards

Kanika

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Jun 05, 2017 1
New Here ,
Jun 06, 2017

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Im still getting emails from adobe saying my payment method does not work.  Can you have billing stop sending me these emails?  I dont want to get charged a cancellation fee for a service i dont use

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Jun 06, 2017 0
Adobe Employee ,
Jun 07, 2017

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Please check your private message.

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Jun 07, 2017 1
New Here ,
Jun 18, 2017

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This is now the third time I've gotten an e-mail.  The issue clearly has not been resolved.

Cancellation warning
We'd hate to lose you! But if your payment information isn't updated, your membership will be cancelled soon. Follow these steps to avoid a lapse in service.
  1. Check with your credit card company, bank or PayPal
  2. Sign in to Account Management and click Edit payment information
  3. Re-enter your payment information or provide a new method of payment
  4. SAVE your method even if it hasn't changed — this tells our system to try billing you again

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Jun 18, 2017 0
Adobe Employee ,
Jun 19, 2017

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Hi Ying,

I have escalated this to our team, this should be resolved soon. I shall revert soon with results.

Thanks

Kanika

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Jun 19, 2017 0
KanikaS LATEST
Adobe Employee ,
Jun 21, 2017

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Hi Ying,

The issue has been resolved, you should not be any getting any emails anymore.

Feel free to get back to us for any other query.

Regards

Kanika

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Jun 21, 2017 0
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