Account validation issue, Please Help me

New Here ,
Mar 31, 2020

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Hello,

 

I have this problem for almost 2 days, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

My user name is : ajgortee

 

Kind regards

 

Md Ajgor Hossain

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Account management

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Adobe Community Professional ,
Apr 01, 2020

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

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New Here ,
Apr 01, 2020

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okay thankyou

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Adobe Community Professional ,
Apr 01, 2020

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When did you send a message to "contact us"?

 

Look into your spam folder. Often mails will get transferred to the spam folder by the filter. Adobe answers your request, but may be you have to wait a day or two. 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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mdajgor5021 AUTHOR LATEST
New Here ,
Apr 01, 2020

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Two days ago I contacted support.

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Adobe Community Professional ,
Apr 01, 2020

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I'm pretty sure you need to verify your e-mail address.

Please log-in to your account below. Scroll down to e-mail.
https://account.adobe.com/profile

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Apr 01, 2020

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Already verified my email.

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