Accumulated a number of credits, so would like to stop monthly debit order

New Here ,
Nov 13, 2017

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Hi there,

We have accumulated a number of credits and would like to stop the monthly debit order.

Are we able to cancel our subscription and still use the credits we have accumulated?

Thanks.

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1 Correct Answer

Adobe Employee , Nov 13, 2017
twaritar3263062 Adobe Employee , Nov 13, 2017
Hi anythingc12486673,You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.I would suggest you to download your remaining assets as the once downloaded forever remains in your license history.You may refer to the Common Questions about plans, purchasing, and availability, Adobe Stock for more information.Also, please contact our support team Contact Customer Care for the cancellation requests and bil...

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Adobe Employee ,
Nov 13, 2017

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Hi anythingc12486673,

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

I would suggest you to download your remaining assets as the once downloaded forever remains in your license history.

You may refer to the Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Also, please contact our support team Contact Customer Care for the cancellation requests and billing queries.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Hope this information helps!

Feel free to update this thread in case of any additional questions!

Regards

Twarita

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