acquisto errato di foto da Adobe Stock

New Here ,
Jul 04, 2018 Jul 04, 2018

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Purtroppo ha acquistato una foto che anzichè costare i soliti 2,99 euro costa 250 euro. Me ne sono accorto solo al momento dell'acquisto ed era troppo tardi. errore dovuto al fatto che oggi ho acquistato almeno 10 foto, tutte da 2,99...

Come posso annullare l'acquisto?

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Adobe Employee , Jul 04, 2018 Jul 04, 2018
Hi Giorgo,We are sorry to hear that.I have checked your account and noticed that you had purchased an on-demand asset from Adobe Stock(the Order no: ADB034785063IT) for which you were charged 249.99 EUR. I would like to let you know that the on-demand purchases are non-refundable, however, since you have purchased this asset accidentally, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support thro...

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Adobe Employee ,
Jul 04, 2018 Jul 04, 2018

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Hi Giorgo,

We are sorry to hear that.

I have checked your account and noticed that you had purchased an on-demand asset from Adobe Stock(the Order no: ADB034785063IT) for which you were charged 249.99 EUR.

I would like to let you know that the on-demand purchases are non-refundable, however, since you have purchased this asset accidentally, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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