Acquisto errato di licenza standard anziché estesa

New Here ,
Apr 26, 2018

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Buongiorno,

ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe St... per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).

Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?

Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.

Grazie mille e buon lavoro.

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Acquisto errato di licenza standard anziché estesa

New Here ,
Apr 26, 2018

Copy link to clipboard

Copied

Buongiorno,

ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe St... per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).

Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?

Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.

Grazie mille e buon lavoro.

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Apr 26, 2018 0
Adobe Employee ,
Apr 26, 2018

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Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Apr 26, 2018 1
New Here ,
Apr 26, 2018

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Thank you, Twarita.

I have bought the extended license for the file with ID 55266596.

Best regards.

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Apr 26, 2018 0
Adobe Employee ,
Apr 26, 2018

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You are welcome!

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Apr 26, 2018 1
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