Acquisto errato di licenza standard anziché estesa

New Here ,
Apr 26, 2018 Apr 26, 2018

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Buongiorno,

ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe St... per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).

Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?

Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.

Grazie mille e buon lavoro.

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correct answers 1 Correct Answer

Adobe Employee , Apr 26, 2018 Apr 26, 2018
Hi Lorenze,I see you have an Adobe account under the same ID as with forums.Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.Hope this helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Apr 26, 2018 Apr 26, 2018

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Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Apr 26, 2018 Apr 26, 2018

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Thank you, Twarita.

I have bought the extended license for the file with ID 55266596.

Best regards.

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Adobe Employee ,
Apr 26, 2018 Apr 26, 2018

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You are welcome!

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