Adobe - Cancel my Adobe Stock Membership NOW!

New Here ,
Jan 14, 2017

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***BUYERS BEWARE! Non existent chat support. No email to contact, etc.***

I downloaded the free 10 stock photos and went to cancel as I didn't want to forget to do it later. They promised in writing you could cancel before being charged the first month for 10 free downloads. Big mistake.

I followed the instructions but it says "Plans & Products>Adobe Stock - 10 images a month (one-year)‎> "You'll be able to manage this plan shortly." .... meaning nowhere to "manage" and "cancel" as described in instructions.

Other users on this forum complained of the same problem. Adobe employees wrote "payment still processing" but this had been after the allowed "free" subscription time for some users. You said you will tell your IT department. Do the same for me please. Cancel TODAY.

Cancel my subscription to this and anything else you may have billed to my credit card. Email my account immediate with verification this has been done. Stop wasting everyone's damn time or Adobe you will lose customers just like Dell. Your BS isn't serving you well.

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LEGEND ,
Jan 14, 2017

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A User to User forum isn't likely going to be able to help you.

To manage your subscription log into www.adobe.com NOT stock.adobe.com. You will be able to cancel there.

If there is still an issue, your best way is to contact @AdobeCare on Twitter for the fastest account related issues.

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New Here ,
Jan 15, 2017

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Tried what you said but they said my apps would be deleted if I canceled... as in all of them? Just want to cancel Adobe Stock subscription not everything else. I will try to get a hold of them by phone once more on Monday. T

The forums were my last resort as I couldn't get a hold of someone yet... no time to sit and wait. If this is resolved quickly I will take post down.

Don't have twitter.

Thanks for replying!

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New Here ,
Jan 15, 2017

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Resolved. Finally got a hold of chat person who canceled it.  I can delete this thread if you let me know how...

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LEGEND ,
Jan 15, 2017

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I'm glad you have gotten it solved.

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