Adobe Stock - 10 risorse al mese

New Here ,
Jan 13, 2019

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13 gennaio 2019Adobe Stock - Su richiesta 304,99ADB049938017IT

per favore AIUTO

ho selezionato un'immagine pensando che fosse compresa nelle 10 foto al mese  e  INVECE NO mi sono trovata un addebito di 304,99 EUR.

Come potete vedere nel mio account non l'ho nemmeno scaricata sul pc.

Quale è , se possibile,la procedura per richiedere il rimborso dell'ERRONEO ACQUISTO.

E' veramente un'importo esoso per le mie finanze. 

Grazie 1000 per la collaborazione.

Saluti

Silvia

Hi Silvia,

Sorry for the trouble it has caused to you.

With subscription plans, you may only license standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. You don’t require a subscription plan to license on-demand assets.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if a refund is possible in this scenario).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Adobe Stock - 10 risorse al mese

New Here ,
Jan 13, 2019

Copy link to clipboard

Copied

13 gennaio 2019Adobe Stock - Su richiesta 304,99ADB049938017IT

per favore AIUTO

ho selezionato un'immagine pensando che fosse compresa nelle 10 foto al mese  e  INVECE NO mi sono trovata un addebito di 304,99 EUR.

Come potete vedere nel mio account non l'ho nemmeno scaricata sul pc.

Quale è , se possibile,la procedura per richiedere il rimborso dell'ERRONEO ACQUISTO.

E' veramente un'importo esoso per le mie finanze. 

Grazie 1000 per la collaborazione.

Saluti

Silvia

Hi Silvia,

Sorry for the trouble it has caused to you.

With subscription plans, you may only license standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. You don’t require a subscription plan to license on-demand assets.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if a refund is possible in this scenario).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Jan 13, 2019 0
Adobe Employee ,
Jan 14, 2019

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Hi Silvia,

Sorry for the trouble it has caused to you.

With subscription plans, you may only license standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. You don’t require a subscription plan to license on-demand assets.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if a refund is possible in this scenario).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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