Adobe Stock 10 standard assets a month -> is that 120 per year?

New Here ,
Oct 02, 2018

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hello,

just wondering: Adobe Stock 10 standard assets a month -> is that 120 per year?

month after month i just have 0 pictures available... in my account i have 10 crappy pictures i fiddled around with. i can't get rid of these Pictures, no option to delete - if this is the way it goes it's a kind of a rip off.

any help would be greatly appreciated. i'm becoming to get a weak heart with this stuff...

thank you very much

K.

Hi Klaas,

The issue has been taken care off and we apologize for the troubles that you've faced till now.

Kindly login to your Stock account and check the licenses now.

Feel free to update this thread in case of any issues.

Regards,

Sheena

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Adobe Stock 10 standard assets a month -> is that 120 per year?

New Here ,
Oct 02, 2018

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hello,

just wondering: Adobe Stock 10 standard assets a month -> is that 120 per year?

month after month i just have 0 pictures available... in my account i have 10 crappy pictures i fiddled around with. i can't get rid of these Pictures, no option to delete - if this is the way it goes it's a kind of a rip off.

any help would be greatly appreciated. i'm becoming to get a weak heart with this stuff...

thank you very much

K.

Hi Klaas,

The issue has been taken care off and we apologize for the troubles that you've faced till now.

Kindly login to your Stock account and check the licenses now.

Feel free to update this thread in case of any issues.

Regards,

Sheena

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Oct 02, 2018 0
Adobe Employee ,
Oct 02, 2018

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Hi Klaas,

Sorry to hear that you are facing issues with Adobe Stock services.

With the three-asset/month plan, the 10-asset/month plan, and the 40-asset/month plan, your unused licenses roll over to the next month as long as your subscription is active. The rollover limit is 12 times your subscription entitlement; for example, a maximum of 120 assets roll over for the 10-asset/month plan. With larger subscription plans, including the 350-asset/month and 750-asset/month plans, unused licenses do not roll over.

Also, I have checked your account details and noticed that there is some issue with your account. Let me get this checked from the concerned team.

I will update this thread as soon as I hear from them. Appreciate your patience.

Regards,

Twarita

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Oct 02, 2018 0
Adobe Employee ,
Oct 03, 2018

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Hi Klaas,

The issue has been taken care off and we apologize for the troubles that you've faced till now.

Kindly login to your Stock account and check the licenses now.

Feel free to update this thread in case of any issues.

Regards,

Sheena

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Oct 03, 2018 1
New Here ,
Oct 03, 2018

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Hi Sheena,

Thank You very much, my issue has been resolved!

I feel much better now... 😉

Regards,

Klaas

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Oct 03, 2018 0
Adobe Employee ,
Oct 03, 2018

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You are welcome!

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Oct 03, 2018 0
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