Adobe Stock 93973185 is not working

[bryand27824016]

I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.

What can I do?

[twaritar3263062]

Hi Bryan,

We apologize for the inconvenience caused to you. Let me get this file checked for you by my concerned team. I will update you once I hear from them. Appreciate your patience.

Regards

Twarita

[twaritar3263062 · Accepted solution]

Bryan,

Our product team has checked the above file(93973185) and there seems to be an issue with the file.

I also checked your account and noticed that the file has been licensed under the team's account. I would request you to reach out to your admin(of the team) so that he can contact our support team directly from the team's portal to get 1 image license added.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[bryand27824016]

OK, so do I get refund for this file?

[twaritar3263062]

Bryan,

Since the above-mentioned file(93973185) comes under a standard license, the admin of the team can contact the support team directly from the portal in order to get one free asset/image added to the account.

Regards

Twarita