Adobe Stock 93973185 is not working

New Here ,
May 06, 2018 May 06, 2018

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I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.

What can I do?

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Adobe Employee , May 08, 2018 May 08, 2018
Bryan,Our product team has checked the above file(93973185) and there seems to be an issue with the file. I also checked your account and noticed that the file has been licensed under the team's account. I would request you to reach out to your admin(of the team) so that he can contact our support team directly from the team's portal to get 1 image license added.Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
May 07, 2018 May 07, 2018

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Hi Bryan,

We apologize for the inconvenience caused to you. Let me get this file checked for you by my concerned team. I will update you once I hear from them. Appreciate your patience.

Regards

Twarita

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Adobe Employee ,
May 08, 2018 May 08, 2018

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Bryan,

Our product team has checked the above file(93973185) and there seems to be an issue with the file.

I also checked your account and noticed that the file has been licensed under the team's account. I would request you to reach out to your admin(of the team) so that he can contact our support team directly from the team's portal to get 1 image license added.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
May 15, 2018 May 15, 2018

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OK, so do I get refund for this file?

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Adobe Employee ,
May 16, 2018 May 16, 2018

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Bryan,

Since the above-mentioned file(93973185) comes under a standard license, the admin of the team can contact the support team directly from the portal in order to get one free asset/image added to the account.

Regards

Twarita

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