Adobe stock account charges

New Here ,
Jul 06, 2017

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I recently discovered that I had five months of Adobe Stock service charged to my bank account. I had no clue that I was actually subscribed to this service. After talking with an operator on the chat support, and providing the last four digits of account I was being charged to, they ascertained that I was subscribed under an email address on a domain name I own - but with a specific email address I know does not exist. There would never have been any way of recovering a password that belonged to this supposed account as there is no real email address to receive communications. So, I had no idea about this subscription until I noticed the charges in my account. The operator terminated the subscription for me, but I would like a refund of the 5 charges to my bank account for the service that I didn't know exist or have any way of logging in to.

Hi Adam,

I see you have an Adobe account with the same ID as with forums. I have checked your account and noticed that your subscription with Adobe Stock has been canceled.Please Contact Customer Care  for refund related queries.

  **Be sure to remain signed in with your Adobe ID before accessing the link above**

Let me know if you have any additional queries.

Regards,

Twarita

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Adobe stock account charges

New Here ,
Jul 06, 2017

Copy link to clipboard

Copied

I recently discovered that I had five months of Adobe Stock service charged to my bank account. I had no clue that I was actually subscribed to this service. After talking with an operator on the chat support, and providing the last four digits of account I was being charged to, they ascertained that I was subscribed under an email address on a domain name I own - but with a specific email address I know does not exist. There would never have been any way of recovering a password that belonged to this supposed account as there is no real email address to receive communications. So, I had no idea about this subscription until I noticed the charges in my account. The operator terminated the subscription for me, but I would like a refund of the 5 charges to my bank account for the service that I didn't know exist or have any way of logging in to.

Hi Adam,

I see you have an Adobe account with the same ID as with forums. I have checked your account and noticed that your subscription with Adobe Stock has been canceled.Please Contact Customer Care  for refund related queries.

  **Be sure to remain signed in with your Adobe ID before accessing the link above**

Let me know if you have any additional queries.

Regards,

Twarita

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124

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Jul 06, 2017 0
Adobe Employee ,
Jul 06, 2017

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Hi Adam,

I see you have an Adobe account with the same ID as with forums. I have checked your account and noticed that your subscription with Adobe Stock has been canceled.Please Contact Customer Care  for refund related queries.

  **Be sure to remain signed in with your Adobe ID before accessing the link above**

Let me know if you have any additional queries.

Regards,

Twarita

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Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jul 06, 2017 0
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