Adobe Stock Bait and Switch Scam

New Here ,
May 24, 2020 May 24, 2020

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As a long-time Adobe Customer, I decided to try Adobe Stock for a project I'm working on.  Their offer states that I get ten assests for a month "risk-free" and they won't charge me until the 2nd month. It's a lie.  The minute I signed up, Adobe charged my credit card immediately.  When I asked for a refund, the said it would be 7-10 days.  What I want to know is if you're so quick to take my money instantly based on a bait and swtich lie, how about refunding my moneyinstantly.  What's worse, they did not even apologize or acknowlege the lie.

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi drjay,

You've already received the first month free offer in March 2017 and are not qualified to receive it a second time.

EBQ

EBQ

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New Here ,
May 26, 2020 May 26, 2020

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Then you should have stated CLEARLY the terms of the offer and then
identified my account as not eligible for the offer and placed a prompt or
notification before the transaction took place. Then tell
potential customers that this is a ONCE IN A LIFETIME OFFER. AND, do not
send push notification or emails to me with that very same offer, thus
avoiding bad situations like this. My trust is gone

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