Adobe Stock cancel subscription

New Here ,
Mar 16, 2018 Mar 16, 2018

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Hi,

I want to cancel my subscription on Adobe Stock, but when I get into Manage Plan de "cancel" option doesn't appear. Any help so I an cancel the plan before re-biiling?

Thanks

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Adobe Employee , Mar 16, 2018 Mar 16, 2018
Hi Sergio,Sorry to hear that you are facing troubles while cancelling your Stock subscription.I did go through your account details and noticed that your subscription has been suspended due to payment issues and that is the reason you are unable to get your 'cancel option'.Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Mar 16, 2018 Mar 16, 2018

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Hi Sergio,

Sorry to hear that you are facing troubles while cancelling your Stock subscription.

I did go through your account details and noticed that your subscription has been suspended due to payment issues and that is the reason you are unable to get your 'cancel option'.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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