Adobe Stock canceld and now I wand REFUND, please

New Here ,
May 24, 2018 May 24, 2018

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Today my Paypal was charged with Payment for Stock. I did not get any photos, just canceld subsctiption, and now would like my refund for something I dont want to use.

Best Regards

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correct answers 1 Correct Answer

Adobe Employee , May 24, 2018 May 24, 2018
Hi Agnieszka,Since the first billing date was on 23rd May 2018(and the cancellation was done on 24th May 2018), you could see a charge for Adobe Stock subscription on your account.Please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkFeel free to update this thread in case yo...

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hi there,

I apologize for the troubles that you've been facing with the Adobe Stock services.

I was able to check your account details and it seems that your Adobe Stock subscription is cancelled however the card was charged yesterday as per the billing date.

Can you please confirm the cancellation date?

Regards,

Sheena

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New Here ,
May 24, 2018 May 24, 2018

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Good evening,

thank you for your answer. I cancelled it today, right after I saw email informing me of payment which was taken through my PayPal.

Best Regards

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hi Agnieszka,

Since the first billing date was on 23rd May 2018(and the cancellation was done on 24th May 2018), you could see a charge for Adobe Stock subscription on your account.

Please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case you have additional questions.

Regards,

Twarita

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