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Adobe stock cancellation

New Here ,
Nov 12, 2018 Nov 12, 2018

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Hello,

I did subscribe for free adobe stock and forgot to cancel the plan. Money has been debited

from my paypal for the last three months though I have not used any product. The problem is I am trying to cancel the account unfortunately no option is allowing me to do that. Someone kindly help.

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Mariam,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 12 of August 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your Adobe Stock subscription. Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to r...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Mariam,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 12 of August 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your Adobe Stock subscription.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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