Adobe Stock charged me for 5 credits plan wrongly.

New Here ,
Nov 23, 2019 Nov 23, 2019

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I have a plan for team and individual account. Recently I tried to purchase a 5 credits plan for team but I received information is an issue with my account and I have to switch to individual account. Then I switched to the individual and purchased the credits and I used them for downloading 5 images.

After 2 days (it has been during weekend) checked my bank account and I was unpleasantly surprised that Adobe charged me twice for 5 credits plan! Once from team account once from individual account. But I received only 5 credits not 2 x 5 credits plan! I informed Adobe about situation via chat. Of course I had been switched many times to anoher specialist in India, but they did not find any problem. Finaly they confirmed that they charged me twice. And that's all. Now they sent me an email, that they are waiting for my rensponse, otherwise they will close my issue completed. I do not know what I should send to them? What the f.. ?

Is anybody had an issue like me? Any help how to get my money back?

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correct answers 1 Correct Answer

Adobe Employee , Nov 25, 2019 Nov 25, 2019
Hi O., I've reviewed your transactions and I only see one successful transaction for 5 credit packs. All others failed. You will need to check with your bank and if you find that this is not the case you'll need to contact customer care here: https://helpx.adobe.com/contact.html This is not something that the forums can assist you with. EBQ

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Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

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bartk83035237 Good morning.
The e-mail you sent will probably give you a case number (a string starting with ADB-).
I also received an email after using support.

In this case, Adobe seems to have recognized double billing, so there is no need to send anything, but you will need to contact support again.
In that case, tell the continuation of the case number that will be included in the email sent to the person in charge.

Adobe Help Center


TkfY(ACP),JAPAN

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hi O.,

I've reviewed your transactions and I only see one successful transaction for 5 credit packs. All others failed. You will need to check with your bank and if you find that this is not the case you'll need to contact customer care here: https://helpx.adobe.com/contact.html

 

This is not something that the forums can assist you with.

 

EBQ

EBQ

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New Here ,
Dec 01, 2019 Dec 01, 2019

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Hi, its OK finally bank did not charged the second transaction.

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