Adobe stock charges unexplained?! Code 044-207-3650

[SunilKAdobe]

I have unexplained charges from Adobe Stock with the code 044-207-3650 and I have no idea where they came from?! The phone numbers to contact Adobe are available and other the FAQ's don't help! If you could please contact me as soon as possible please so I can understand where these charges are from. Thank you

[twaritar3263062]

Hi Sunil,

Please check your private message.

Regards

Twarita

[Beverley Gray]

Hi there

It appears that you may have used an alternative Adobe ID/email address to sign up for a subscription.  You should sign in using this Adobe ID/password to view the subscription details and associated charges.

Thanks

Bev

[SunilKAdobe]

Hi Beverley, I wouldn't know which e-mail address this would refer to? How can we find out which e-mail address has been used?

Thanks,

Sunil

[Beverley Gray]

Hi Sunil

If you contact our support team they should be able to help with this - Contact Support

When you sign in to the support page, select Account Issues, then Adobe ID and signing in.  You should then see the contact options to get in touch with support.

Thanks

Bev

[SunilKAdobe]

Hi Beverley,

I have tried using that option and no one has got back to me at all. I do need to resolve this urgently and need some assistance please. I have no idea which other e-mail would have been used to create another account using my debit card.

I await your response,

Thanks,

Sunil

[Beverley Gray · Accepted solution]

Hi Sunil

From the support page, you should get the option to Chat with the support team.  Please try using a different browser if you don't see the Chat option when you are signed in.

Alternatively, sign out and select 'Get Help' shown underneath 'Having trouble accessing your Adobe ID' as you don't remember which ID you used to sign up for the subscription.

Kind regards

Bev