Adobe Stock Contributor Lied about free creative cloud all apps 1 year membership

Jan 03, 2020

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I signed up for adobe stock contributor about six months ago. When i signed up they had a banner on the top that said if you upload 300 video files and they are all accepted they will give you a free 1 year subscription of creative cloud all apps. I spent time flying my drone and editing all my videos so that I could hit the number. I submitted over 300 that were accepted and I never recieved the promotional email that i was supposed to. I have been waiting for months and still nothing. It is even more annoying that i keep seeing email from creative cloud about promotions but they are just spam messages offering me a slight discount or one week free. 

 

I tried to reach out to adobe and no one responds. Its complete bs because i literally put time aside to hit the number and now I dont have anything to show for it. 

 

What a rip off. 

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Adobe Stock Contributor Lied about free creative cloud all apps 1 year membership

Jan 03, 2020

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I signed up for adobe stock contributor about six months ago. When i signed up they had a banner on the top that said if you upload 300 video files and they are all accepted they will give you a free 1 year subscription of creative cloud all apps. I spent time flying my drone and editing all my videos so that I could hit the number. I submitted over 300 that were accepted and I never recieved the promotional email that i was supposed to. I have been waiting for months and still nothing. It is even more annoying that i keep seeing email from creative cloud about promotions but they are just spam messages offering me a slight discount or one week free. 

 

I tried to reach out to adobe and no one responds. Its complete bs because i literally put time aside to hit the number and now I dont have anything to show for it. 

 

What a rip off. 

TOPICS
Activation, Creative Cloud

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535

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Jan 03, 2020 1
Jan 04, 2020

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Hi, I have submitted more than 300 images (and acceptance rate was more than 50%, as per the requirements of the promotion) to Adobe Stock and I have received creative cloud photography plan for free. I also had to contact Adobe first to get the bonus, and here is the email I have received from the representative from Adobe:

 

Thank you for contacting us. 

Our records indicate that an email with a bonus code for the Creative Cloud Photography Plan was sent to your email address: ....................

You may want to check your inbox and spam folder for the email. 

If you are unable to find the email you can use the instructions below to manually redeem your bonus code.

Here are the redemption instructions:

Go to redeem.adobe.com

Sign in with your Adobe ID: ......................

Enter redemption code:
..................

Click “Remind me later” link to bypass the credit card entry page.

Click “Get started” button to download the software.

This code will expire in 12 months if not redeemed.

 

Try to contact support once more: 

contributor-support@adobe.com

 

I hope they will resolve your issue.

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Jan 04, 2020 0
Jan 04, 2020

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I checked my spam and I never received an email. I also submitted over 300 videos which should give me the creative clouds all apps for one year. 

 

I have sent them several emails as well. I think it is because I had inquired about the creative cloud solutions prior and now they still want to try to sell them to me. 

 

They keep sending me promotions for a percentage off but its frustrating because it is supposed to be free. I receive all the promotion emails but nothing about the one year. 

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Jan 04, 2020 0
Jan 04, 2020

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Then, might be you were not among the first 2000 video contributors. Because Adobe issued a one year subscription to the full Creative Cloud only for the first 2,000 video contributors who reached 300 accepyed items. Anyway, I hope that they will do the same giveaway this year as well.

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Jan 04, 2020 0
Jan 04, 2020

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The banner advertising the promotion was showing on my adobe stock profile for two months after I had submitted all the videos and they were accepted. The frequently asked questions said that it takes about two months for them to send the code. I never received the code. If I was after the 2,000 video contributors it is very misleading that they still advertised the promotion for two months after that. 

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Jan 04, 2020 0
Jan 06, 2020

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Did you contact the Adobe Stock Contributor support? Or did you try the standard support?

 

See here for the contributor support: Need help? (stock contributor support) 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 06, 2020 1
Jan 04, 2020

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Hi
I’ve moved this from “Get Started” to “Adobe Stock” where you are more likely to get a proper response to your query.
~ Jane

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Jan 04, 2020 1
Jan 04, 2020

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Thank you 

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Jan 04, 2020 0
Jan 05, 2020

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I have faced same problem. Trying to contact them but no avail in support 😞

 

 

Update - I mailed contributors support and chatted with regular support. Now they have sent me a code. Thank you 

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Jan 05, 2020 0
Jan 06, 2020

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See my answer above! What support did you contact?

 

Need help? (stock contributor support)

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 06, 2020 1
Jan 07, 2020

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I sent mail to contributors support again and they sent me the code. Regular support is too slow and they don't respond to these quries that quick

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Jan 07, 2020 0
Abambo LATEST
Jan 07, 2020

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Regular support (Contact Customer Care ) does not serve contributors. They are simply not qualified to answer these questions.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 07, 2020 1
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