Adobe Stock Credits disappeared

[lorinamy]

Case No: 0189411236

Hi there

I had an Adobe Stock payment ($29) decline due to insufficient funds in my account on Oct 11 due to a waiting period for forex to clear. This is unfortunate and poor on my part. However, today when the payment reached my bank account I went into Adobe to manually push the payment. Both this and my Creative Cloud subscription fee have been charged to my account.

This afternoon, in trying to license an image, I saw that I am now short 40 credits. I have 10 images available now but had 50 at the start of the day.

I would like to know when I can expect my account to be reinstated to its due amount of credits.

Thanks!

[twaritar3263062 · Accepted solution]

Hi Lorin,

I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.

Regards,

Twarita

[twaritar3263062]

Hi Lorin,

Please check your Private message.

Regards,

Twarita

[Ko.Maruyama]

Hmm... seems I've fallen into the same boat.  I'm sure they're somewhere...

I've logged out, then in again. On desktop. On Safari. On the CreativeCloud app.  I may have missed somewhere.

I'll keep looking too...

As AUGM, AEL, ACP maybe I have slightly different problem?

Thank you!

[WendellaBee]

Hi Ko,

Licenses expire after 1 year. You'll need to reach out to the contact that you worked with last year to remedy this.

EBQ