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Case No: 0189411236
Hi there
I had an Adobe Stock payment ($29) decline due to insufficient funds in my account on Oct 11 due to a waiting period for forex to clear. This is unfortunate and poor on my part. However, today when the payment reached my bank account I went into Adobe to manually push the payment. Both this and my Creative Cloud subscription fee have been charged to my account.
This afternoon, in trying to license an image, I saw that I am now short 40 credits. I have 10 images available now but had 50 at the start of the day.
I would like to know when I can expect my account to be reinstated to its due amount of credits.
Thanks!
Hi Lorin,
I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.
Regards,
Twarita
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Hi Lorin,
I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.
Regards,
Twarita
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Hi Lorin,
Please check your Private message.
Regards,
Twarita
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Hmm... seems I've fallen into the same boat. I'm sure they're somewhere...
I've logged out, then in again. On desktop. On Safari. On the CreativeCloud app. I may have missed somewhere.
I'll keep looking too...
As AUGM, AEL, ACP maybe I have slightly different problem?
Thank you!
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Hi Ko,
Licenses expire after 1 year. You'll need to reach out to the contact that you worked with last year to remedy this.
EBQ