Adobe Stock Credits disappeared

New Here ,
Oct 19, 2017 Oct 19, 2017

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Case No: 0189411236

Hi there

I had an Adobe Stock payment ($29) decline due to insufficient funds in my account on Oct 11 due to a waiting period for forex to clear. This is unfortunate and poor on my part. However, today when the payment reached my bank account I went into Adobe to manually push the payment. Both this and my Creative Cloud subscription fee have been charged to my account.

This afternoon, in trying to license an image, I saw that I am now short 40 credits. I have 10 images available now but had 50 at the start of the day.

I would like to know when I can expect my account to be reinstated to its due amount of credits.

Thanks!

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correct answers 1 Correct Answer

Adobe Employee , Oct 20, 2017 Oct 20, 2017
Hi Lorin,I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.Regards,Twarita

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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Hi Lorin,

I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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Hi Lorin,

Please check your Private message.

Regards,

Twarita

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Adobe Community Professional ,
May 25, 2018 May 25, 2018

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Hmm... seems I've fallen into the same boat.  I'm sure they're somewhere...

I've logged out, then in again. On desktop. On Safari. On the CreativeCloud app.  I may have missed somewhere.

I'll keep looking too...

As AUGM, AEL, ACP maybe I have slightly different problem?

Thank you!

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Ko,

Licenses expire after 1 year. You'll need to reach out to the contact that you worked with last year to remedy this.

EBQ

EBQ

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