Been a few weeks since I've been in my account. When I went in there this afternoon, all 70 or so of my image credits were gone. Where did they go and how do I access them?
I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you had Adobe Stock 10 images a month (one-year) plan which has been cancelled and the remaining assets got expired on 8/18/2017.
I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.
For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock
Feel free to update this thread in case of any additional questions.
So you’re telling me that the credits I collected for images over the past two years that I was paying Adobe Stock for have been lost? Sounds like a class-action lawsuit waiting to happen. If that’s what you’re telling me, I’ll be contacting an attorney this afternoon.
Sorry for the trouble it has caused to you. I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check what is the best we can offer you.
If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
If you still have trouble, feel free to update this thread so that we can further assist you.
Same thing happened to me, I lost 120 credits. Did you ever get a resolution you were happy with?
To add insult to injury, I also signed up for my CC subscription at a discounted rate for a 12 month sub. Part way through the sub period they increased the monthly price. To cancel my sub I would have had to pay out the remainder at the new price. Pretty sure that's also a consumer no-no. Hypothetically speaking, what if they raised it to $1M p/m. Tough, and if you want to cancel, that's $6M please.