Adobe Stock credits disappeared

New Here ,
Mar 07, 2018 Mar 07, 2018

Copy link to clipboard

Copied

Hi,

I subscribed on 22/12/2017, so I got 10 free images. Then, I subscribred for a monthly plan for $29/month. So I got 10 other images. Finally, I stopped the subscription. But I have downloaded only 12 images and I have no longer credit...
Can you help me please? I got the confirmation email the day the subscription ended... So I haven't had the time to download 20 images.
Thank you

Xavier

Views

99

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 07, 2018 Mar 07, 2018
Hi Xavier,Sorry to hear that.I just checked your account details and noticed that you had Stock 10 images per month(one-year) plan purchased on 22nd December 2017 which has been cancelled.I would like to inform you that according to the Stock terms, you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock...

Likes

Translate

Translate
Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

Copy link to clipboard

Copied

LATEST

Hi Xavier,

Sorry to hear that.

I just checked your account details and noticed that you had Stock 10 images per month(one-year) plan purchased on 22nd December 2017 which has been cancelled.

I would like to inform you that according to the Stock terms, you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines