Adobe Stock Double Licensed Image

Advocate ,
Jul 26, 2017

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I have a few cases where the Adobe Library has licenses the same image two or three times, when I only licensed the image once; I would like to reclaim the extra image credit.

Thank You

Christopher,

Seems like you might have downloaded the image twice and has been synced twice.

We have checked our records and the image numbers mentioned above have only been licensed once and no extra licenses have been used.

Please get in touch with support for more help, use the link: Contact Customer Care

Regards,

Twarita

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Adobe Stock Double Licensed Image

Advocate ,
Jul 26, 2017

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I have a few cases where the Adobe Library has licenses the same image two or three times, when I only licensed the image once; I would like to reclaim the extra image credit.

Thank You

Christopher,

Seems like you might have downloaded the image twice and has been synced twice.

We have checked our records and the image numbers mentioned above have only been licensed once and no extra licenses have been used.

Please get in touch with support for more help, use the link: Contact Customer Care

Regards,

Twarita

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Jul 26, 2017 0
Adobe Employee ,
Jul 26, 2017

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Hi Christopher,

Please let me know the image numbers so that I can check and help you further.

Regards,

Twarita

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Jul 26, 2017 0
Advocate ,
Jul 26, 2017

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#108948712

# 51519688

From the looks of it, those are the only images which got licensed more then once in my account.

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Jul 26, 2017 0
Adobe Employee ,
Jul 26, 2017

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Christopher,

I have checked your account and it seems that the image numbers you have provided are licensed only once.

Would request you to check it again.

Regards,

Twarita

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Jul 26, 2017 0
Advocate ,
Jul 26, 2017

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Why is my library showing the image licensed more then once ?

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Jul 26, 2017 0
Adobe Employee ,
Jul 26, 2017

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Christopher,

Could you please send a snapshot of the library?

Regards,

Twarita

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Jul 26, 2017 0
Advocate ,
Jul 26, 2017

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Unfortunately some of the thumbnails are not being shown; don't know why. Here you'll see two identical licensed image.  Images which are licensed are being displayed in the library as not licensed ?Photoshop_2017-07-26_16-06-15.png

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Jul 26, 2017 0
Adobe Employee ,
Jul 26, 2017

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Christopher,

Seems like you might have downloaded the image twice and has been synced twice.

We have checked our records and the image numbers mentioned above have only been licensed once and no extra licenses have been used.

Please get in touch with support for more help, use the link: Contact Customer Care

Regards,

Twarita

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Jul 26, 2017 0
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