Adobe Stock downloading as unusable pdfs please help

New Here ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

I've tried several downloads that show up as pdf's I don't have a "program to open them." When I try to open them Adobe Pro tries to open but gets blocked. Why aren't these downloading as pics? I'm sure I've been charged for many downloads I can't use. Please respond to <REMOVED BY MODERATOR>

Views

66

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

Could you please give the file id of one of those files?

What does that mean:

micheleg22143501  wrote

I've tried several downloads that show up as pdf's I don't have a "program to open them." When I try to open them Adobe Pro tries to open but gets blocked.

?


How do they „show up as PDF“? What does that mean „Adobe Pro gets blocked“?

If you are downloading vector files that download as .AI (Adobe Illustrator), you should open those files with Illustrator. That is the only case I can imagine that could eventually cause a similar effect as the one you describe.

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines