Adobe Stock File Corrupt/Will not Open in Illustrator

Community Beginner ,
Aug 28, 2017

Copy link to clipboard

Copied

Hi

The following file I purchased the license for won't open in Illustrator:

125094604 photos, royalty-free images, graphics, vectors & videos | Adobe Stock

Can I please have a credit back to my account as I had a deadline that how now passed and purchased a similar image from another provider?

Regards

Geoff

Hi Geoff,

Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Views

296

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Stock File Corrupt/Will not Open in Illustrator

Community Beginner ,
Aug 28, 2017

Copy link to clipboard

Copied

Hi

The following file I purchased the license for won't open in Illustrator:

125094604 photos, royalty-free images, graphics, vectors & videos | Adobe Stock

Can I please have a credit back to my account as I had a deadline that how now passed and purchased a similar image from another provider?

Regards

Geoff

Hi Geoff,

Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Views

297

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 28, 2017 0
Adobe Employee ,
Aug 29, 2017

Copy link to clipboard

Copied

Hi Geoff,

I have reported this image to our content team and waiting to hear from them.We will get back to you as soon as we have an update.

I appreciate your patience in this matter.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2017 0
Adobe Employee ,
Aug 30, 2017

Copy link to clipboard

Copied

Hi Geoff,

Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2017 1
Community Beginner ,
Aug 30, 2017

Copy link to clipboard

Copied

Hi Twarita

Thank you for following this up and for the credit.

I really appreciate it.

Regards

Geoff

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 30, 2017 0
Adobe Employee ,
Aug 31, 2017

Copy link to clipboard

Copied

You are welcome!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2017 0
Resources
Buy Adobe Stock
Getting Started